Help Centre

Everything you need to know about ordering, delivery, and caring for your BERRY BLUSH flowers.

Can't find your answer below?
hello@berryblush.com
Queen St. E. 647-877-6848 · Yonge St. 647-267-6848

Delivery

Q: Do you offer same-day delivery?
A: Yes. Same-day delivery is available across Toronto and the GTA for orders placed before 1:00 PM (EST). After the 1:00 PM cutoff, same-day delivery may still be possible for nearby areas — just give us a call before 6:00 PM and we'll check availability and do our best to get it delivered the same day.

Q: How much is delivery?
A: Delivery starts at $5 for neighbourhood addresses close to our shops (postal codes beginning with M4M or M4S) and varies by area across Toronto and the GTA. Your exact rate is calculated at checkout based on the delivery address.

Q: Which areas do you deliver to?
A: We deliver across Toronto and the Greater Toronto Area — 50+ cities including Mississauga, Brampton, Oakville, Vaughan, Markham, Richmond Hill, North York, Scarborough, Etobicoke, Ajax, Oshawa, Hamilton, Barrie, and more. See our Delivery page for the full service area.

Q: What are your delivery hours?
A: Deliveries are made between 1:00 PM and 6:00 PM for residential addresses and between 1:00 PM and 4:45 PM for business addresses. We're unable to guarantee an exact delivery time, as timing depends on the day's route, traffic, and weather. During major holidays such as Valentine's Day and Mother's Day, delivery hours are extended (up to 9:00 PM EST).

Q: Can I request a specific delivery time?
A: We can note a preferred time window, but exact times can't be guaranteed. If you have a time-sensitive delivery (for example, before an event or hospital visiting hours), please call us at 647-877-6848 (Queen St. E.) or 647-267-6848 (Yonge St.) and we'll do our best to accommodate. Express or rush delivery may be available for an additional fee.

Q: Do you deliver on weekends and holidays?
A: We deliver Monday through Sunday. We do not deliver on statutory holidays. During major floral holidays such as Valentine's Day and Mother's Day, our delivery hours are extended.

Q: Do you deliver to condos, apartments, offices, and hospitals?
A: Yes. To ensure a smooth delivery, please provide the complete address including unit/suite number, buzzer code, and the recipient's phone number. For hospitals and care facilities, please include the room or ward and confirm the recipient is admitted, as some facilities restrict deliveries.

Q: What happens if the recipient isn't home?
A: Our driver will attempt to leave the arrangement in a safe spot (for example, with a concierge or front desk) or contact the recipient. If the delivery address is incorrect or the recipient can't be reached, the customer is responsible for any charges related to the attempted delivery and any redelivery to a corrected address. Please double-check the address before checkout.

Q: Can I pick up my order instead?
A: Yes. In-store pickup is available at either of our two Toronto shops — 1112 Queen St. E. (M4M 1K8) or 1960 Yonge St. (M4S 1Z7). Simply select the pickup option and your preferred location at checkout, and we'll let you know when your order is ready.

Q: Is there a minimum order amount?
A: No minimum order is required.

Ordering & Payment

Q: How do I place an order?
A: Simply browse our collections, choose your arrangement, colour, and size, add a personalized card message and any add-ons (balloons, candles, rose petals) at checkout, then enter your delivery details. You'll receive an email confirmation as soon as your order is placed.

Q: Can I order in advance for a future date?
A: Yes. We recommend booking ahead for birthdays, anniversaries, weddings, and holidays. Just select your preferred delivery date at checkout. Advance orders help us guarantee availability, especially during peak seasons like Valentine's Day and Mother's Day.

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), as well as Apple Pay, Google Pay, Shop Pay, and PayPal. All transactions are processed securely at checkout.

Q: Will a price or receipt be included with the gift?
A: No. To keep your gift a lovely surprise, we never include prices, invoices, or receipts in the delivery. Your emailed order confirmation serves as your receipt.

Q: Can I add a personalized message or card?
A: Absolutely. You can add a complimentary handwritten gift message at checkout, or upgrade to one of our illustrated greeting cards. We also offer a Personalized Label to add a custom message directly onto your flower box or arrangement.

Our Flowers & Products

Q: Will my arrangement look exactly like the photo?
A: Our designers follow the style, colour palette, and overall look of the arrangement you order. Because fresh flowers are seasonal and natural, each piece is one of a kind and slight variations in specific blooms or tones may occur.

Q: What if a flower is unavailable?
A: If a particular flower isn't available, our florists will substitute it with a similar bloom of equal or greater value, keeping the overall design, colour, and feel intact.

Q: What's the difference between fresh flowers and eternal (preserved) roses?
A: Our fresh arrangements — flower boxes and vase designs — are made to order with seasonal blooms and last about 5–7 days with proper care. Our Eternal Roses are 100% real roses that have been preserved at their peak, so they last up to 3 years without water or sunlight — a lasting keepsake that needs no maintenance.

Q: How long do the eternal / preserved roses last?
A: Up to 3 years when kept away from direct sunlight, heat, and moisture. No water or trimming needed — just keep them dust-free and enjoy.

Q: Do you offer balloons?
A: Yes. We offer helium foil balloons, orb balloons, and bubble balloons with mini balloons inside, many available with a custom label. Balloons make a beautiful add-on to any flower box for birthdays and celebrations.

Q: Do you have gift add-ons?
A: Yes — candles, fresh rose petals, greeting cards, personalized labels, and balloons can all be added at checkout to make your gift extra special.

The BERRY BLUSH Flower Box

Q: What makes the BERRY BLUSH Flower Box special?
A: The BERRY BLUSH Flower Box is more than an arrangement — it is where our story began. Since 2016, we have been one of Toronto's early creators of the personalized flower box, pairing thoughtfully selected seasonal blooms with a custom message label. Each box is designed in our signature modern, polished style and built with a hydration source inside, so it arrives ready to gift and ready to last.

Q: Can I add a personalized label to my flower box?
A: Yes. Our Personalized Label is available as a $15 add-on and can be applied to a flower box or any flower arrangement. Choose from a first name or single word, a full name, or a simple greeting such as “Thank You” or “Happy Birthday.” Labels are limited to 15 characters, and you provide your wording at checkout.

Q: What occasions are flower boxes suitable for?
A: Our flower boxes are designed for every meaningful moment, including birthdays, anniversaries, engagements, new babies, congratulations, thank-you gifts, sympathy gestures, corporate gifting, and simply letting someone know you are thinking of them.

Flower Subscriptions

Q: What is a BERRY BLUSH flower subscription?
A: A BERRY BLUSH flower subscription brings thoughtfully designed seasonal flowers into your home or workplace on a regular basis. Each delivery is handcrafted by our floral designers using fresh blooms selected for their colour, texture, and beauty — an effortless way to make flowers part of your everyday life.

Q: How does a BERRY BLUSH flower subscription work?
A: Choose your delivery frequency and subscription length on the product page, then select your start date — we handle the rest. You pay once at checkout for your subscription; there are no further charges for the remaining deliveries in your plan. Weekly and Bi-Weekly subscriptions arrive on the same weekday as your start date, and Monthly subscriptions arrive on the same date each month.

Q: How often can I receive flowers, and how long do subscriptions run?
A: We offer three subscriptions: Weekly (1, 2, or 3 months), Bi-Weekly (2, 3, or 4 months), and Monthly (3, 6, or 12 months). Each is available in Small, Medium, and Large bouquet sizes.

Q: What flowers will I receive?
A: Each subscription arrangement is created in our signature Designer's Choice style using the freshest seasonal flowers available. The colours and flower varieties change throughout the season, making every delivery a new experience.

Q: Can I choose the colour palette for my subscription?
A: Subscriptions are Designer's Choice only, so our florists have creative freedom while maintaining the refined BERRY BLUSH aesthetic. The options you select on the product page are bouquet size and subscription length. If you have an important colour note, please contact us and we will do our best to accommodate it.

Q: How are subscription flowers packaged? Is a vase included?
A: Every subscription is delivered as a hand-tied bouquet in a bag — wrapped in paper with a water source — so your flowers arrive fresh and ready to place in your own vase. A vase is not included with any subscription, but one can be added separately; just contact us and we'll arrange it.

Q: Do subscription arrangements include more flowers?
A: Yes. Subscribers receive approximately 20% more flowers in every delivery than a comparable one-time purchase.

Q: Can I send a flower subscription as a gift?
A: Absolutely. A flower subscription is a thoughtful gift that continues beyond a single occasion. It is perfect for birthdays, anniversaries, new homes, client appreciation, employee recognition, or anyone who deserves something beautiful to look forward to.

Q: Can I pause or reschedule a subscription delivery?
A: Yes. Please contact us at least three days before your scheduled delivery if you need to pause or adjust an upcoming order. Requests made after this time may not be accommodated once flowers have been ordered or prepared. Please note that all subscriptions are non-refundable.

Q: Do I need to be home for every delivery?
A: Not always. Your flowers can be left in a safe, weather-protected spot, or with a concierge or front desk. Please include any delivery instructions at checkout. During extreme heat or cold, we strongly recommend arranging for someone to receive the flowers.

Q: Can I order a subscription for my office or business?
A: Yes. We offer floral subscriptions for reception areas, offices, boutiques, restaurants, wellness studios, and other commercial spaces. For recurring corporate flowers or arrangements tailored to your space and brand, please email hello@berryblush.com for a customized plan.

Flower Care

Q: How do I care for my fresh flowers?
A: Keep them in a cool spot away from direct sunlight, heat, and fruit. For vase arrangements, change the water every 2–3 days and trim the stems slightly. Flower boxes come with a hydration source built in — simply keep the foam moist by adding a small amount of fresh water to the centre every one to two days, taking care not to overfill, and keep the box out of direct sun.

Q: How do I care for a wrapped bouquet, including subscription deliveries?
A: Unwrap the bouquet, trim the stems at an angle, and place them in a clean vase with fresh, cool water. Refresh the water every one to two days and remove any leaves below the waterline. Keep the flowers away from direct sunlight, heating vents, drafts, and ripening fruit.

Q: How do I care for my eternal / preserved roses?
A: No water or sunlight required. Keep them in a dry place away from direct sun and humidity, and gently dust with a soft brush or hairdryer on a cool setting if needed. Handled gently, they'll stay beautiful for years.

Changes, Cancellations & Refunds

Q: Can I change or cancel my order after placing it?
A: We ask that any change or cancellation be requested at least one day (24 hours) before your scheduled delivery date, as we begin preparing orders in advance. To make a change — such as a corrected address or message — contact us at 647-877-6848 (Queen St. E.), 647-267-6848 (Yonge St.), or hello@berryblush.com. Once an order is being prepared or is out for delivery, changes and cancellations can no longer be guaranteed. During holiday periods, we require additional advance notice.

Q: What is your refund policy?
A: Because our products are perishable and made to order, all sales are generally final. If there's a problem with your order or the flowers arrive in less-than-perfect condition, please contact us within 24 hours of delivery and include a clear photo of the arrangement — a photo is required for us to review and process any claim. Once we've reviewed it, we'll make it right, whether that's a replacement or another suitable resolution. Your happiness is our priority. Please note that flower subscriptions are non-refundable.

Q: My flowers arrived damaged — what should I do?
A: We're sorry to hear that. Please email a photo to hello@berryblush.com within 24 hours of delivery and we'll arrange a replacement or another solution as quickly as possible.

Custom, Corporate & Event Orders

Q: Can you create a custom arrangement?
A: Yes. If you have a specific colour scheme, budget, or vision in mind, choose our Custom order option or contact us directly and our designers will create something one of a kind for you.

Q: Do you do weddings, events, and corporate flowers?
A: Yes. We provide flowers for weddings, events, grand openings, and recurring corporate/office arrangements. Reach out to hello@berryblush.com with your date and details for a custom quote.

Gift Cards

Q: Do you offer gift cards?
A: Yes. BERRY BLUSH digital gift cards are available in several amounts and delivered by email, making them a perfect last-minute gift. They never expire and can be used toward any product on our site.

Still Have Questions?

We're happy to help.
hello@berryblush.com

Queen St. E. Shop
1112 Queen St. E., Toronto, ON M4M 1K8
647-877-6848

Yonge St. Shop
1960 Yonge St., Toronto, ON M4S 1Z7
647-267-6848